Our Refund Policy

Refund Policy – The Seamoss Wellness Shop

At The Seamoss Wellness Shop, we are committed to providing you with high-quality products and exceptional customer service. We understand that sometimes things don’t go as planned, so we’ve outlined our refund and return policy to ensure a smooth and fair process for our customers.

1. Refund Eligibility

To be eligible for a refund or return, your item must meet the following conditions:

  • Products must be purchased directly from The Seamoss Wellness Shop (website or WhatsAppstore).
  • Refund requests must be made within 30 days of purchase.
  • The product must be unused, unopened, and in its original condition, including all packaging and seals intact (except in cases of defective or damaged items).

2. Non-Refundable Items

Certain items are non-refundable, including:

  • Opened or used products (except in cases of damage or defects).
  • Sea Moss Gels or Chlorophyll Liquid Drops are non-refundable. However we do reimburse the products provided proof of defectiveness/spoilage is produced. 
  • Sale items or products marked as final sale.

If you’ve purchased an item as part of a bundle or promotional package, returns or refunds will apply only to unopened products within the bundle, and the value of the discount will be adjusted accordingly.

3. Process for Returns & Refunds

Step 1: Contact Us

If you wish to request a refund or return, please contact us on WhatsApp 067 292 0636 or email theseamosswellnessshop@gmail.com or through our website’s contact form. Be sure to include:

  • Your order number and proof of purchase (receipt or order confirmation)
  • A clear explanation of the reason for the return (e.g., defective, damaged, incorrect item)

Step 2: Approval

Once we receive your request, our team will review the information and confirm eligibility for a return or refund. We will notify you of the next steps.

Step 3: Return Shipping (if applicable)

If your return is approved, you will be provided with instructions on how to return the item(s). Return shipping costs are generally the responsibility of the customer, unless the product was damaged or defective upon arrival.

Step 4: Refund Processing

Once we receive your returned item(s) in good condition, we will process your refund. Refunds will be issued to the original payment method used at the time of purchase. Depending on your payment provider, please allow up to 7-10 business days for the refund to reflect in your account.

4. Damaged or Defective Products

We want you to be completely satisfied with your purchase. If you receive a product that is damaged or defective, please reach out to us immediately. Do not use the product and keep all packaging for evidence.

In these cases, we will:

  • Offer a full refund or replacement of the damaged product.
  • Cover return shipping costs for defective or damaged items.

5. Exchanges

If you would like to exchange an item for a different product, please follow the same process outlined for returns. The new product will be shipped to you once we have received the returned item and processed it.

6. Changes to Refund Policy

The Seamoss Wellness Shop reserves the right to update or modify this refund policy at any time. Any changes will be reflected on this page, with the last updated date.

Your satisfaction is our priority, and we aim to make your shopping experience seamless. If you have any questions about our refund or return process, please feel free to reach out to us at theseamosswellnessshop@gmail.com